SiteSurge Terms of Service

Last updated: August 12, 2026

Effective date: August 12, 2026

These Terms of Service ("Terms") are a contract between you and SiteSurge LLC, a Kansas limited liability company doing business as SiteSurge ("SiteSurge," "we," "us," or "our"). They cover your use of our website at https://sitesurge.net and the services we sell.

Please read them. They are written in plain English on purpose. If something is unclear, call us at (913) 600-7768 or email [email protected] and we will explain it.

1. Acceptance of These Terms

By doing any of the following, you agree to these Terms:

Using the SiteSurge website
Submitting a form, booking a call, or sending us an inquiry
Purchasing a SiteSurge subscription or add-on
Letting us build, host, or manage a website for you

If you do not agree, do not use our website or our services.

You must be 18 or older. If you are signing up on behalf of a business, you confirm you have the authority to bind that business to these Terms. In that case, "you" means both you and that business.

We may update these Terms. See Section 13.

2. Description of Services

SiteSurge sells one main subscription plan for local service businesses. Here is exactly what is in it.

2.1 What the $297/month plan includes

A professionally built website. We build it for you. It goes live within 24 hours of the time we receive your completed intake — meaning the intake is filled out in full and we have the information and materials we need from you. If your intake is incomplete, the 24-hour clock has not started.
Hosting. We host your website on our platform for as long as your subscription is active and paid.
Domain connection. We connect your domain to your site, or register one for you and connect it.
Ongoing edits. Text us or email us the changes you want and we make them. This covers normal content updates — new services, updated hours, new photos, changed pricing, staff changes, seasonal copy.
Google Business Profile setup and optimization. We create or claim your profile and optimize it (categories, services, hours, description, photos, website link).
An AI chat assistant on your website. It answers visitor questions on your site and books jobs onto your calendar, day and night.

2.2 What is NOT included in the $297/month plan

AI answering of your phone calls is not included in the $297/month plan. The chat assistant in Section 2.1 lives on your website and handles website visitors. It does not answer your phone.

Voice AI that answers inbound phone calls is a separate add-on at $197/month. It is optional. You only get it if you specifically order it and pay for it. Nothing in our marketing, on a sales call, or in these Terms should be read to mean phone answering is part of the base plan. If a SiteSurge representative ever told you otherwise, these Terms control — and please tell us so we can correct it.

Also not included unless we agree in writing and you pay for it separately: custom logo design beyond a simple wordmark, custom software or booking systems we do not already offer, paid advertising and ad spend, print or graphic design, photography or videography, and full site redesigns beyond ordinary edits.

2.3 Things that depend on you or on other companies

Google Business Profile verification is done by Google, not by us. Google usually requires the business owner to verify the listing personally, often by video. We prepare and optimize everything we can, but we cannot verify a listing on your behalf, and we cannot control how long Google takes or whether Google approves it.
Photos and content. The site launches on time only if you get us what we ask for. See Section 5.
Edits are handled during normal business hours and in the order received. We aim to turn around routine edits quickly. We do not promise a specific turnaround time for edits, and edits are not an emergency service.

2.4 Changes to the service

We may improve, change, or replace parts of the service — for example, moving to a better hosting platform or a different chat technology. If a change materially reduces what you are getting, you may cancel under Section 4.

3. Fees, Billing, and Auto-Renewal

3.1 Prices

Monthly plan: $297 per month. Month-to-month. No long-term contract.
Annual prepay — first year only: $2,673, paid up front. This is an introductory promotional rate, not the standing annual price.
Full annual price is $3,564 (12 × $297).
The $2,673 introductory rate saves you $891 in year one — the equivalent of three months free, or $222.75 per month.
The promotional rate applies to your first 12 months only. See 3.1a.
Voice AI add-on: $197 per month. Optional, billed the same way as your plan.

3.1a What happens to the annual plan after year one

The introductory annual rate is a first-year promotion. When your first 12 months end, you choose one of two options:

Option	Price
Renew annually at the standard rate	$3,564 per year, paid up front
Switch to the monthly plan	$297 per month, month-to-month

We will email you at least 60 days before your annual term ends to tell you the exact end date, what the renewal price is, and how to switch to monthly instead. If you do nothing, your plan converts to the monthly plan at $297 per month rather than auto-charging you the full annual amount — we would rather you make that choice deliberately than wake up to a $3,564 charge.

The introductory rate is a one-time, first-year offer and does not repeat.

We may agree other prepayment terms with you individually. If we do, the amount, the billing interval, and the term are stated on your invoice, and that invoice governs for that term. Agreeing one prepayment arrangement does not entitle you to it again at renewal.

Prices are in U.S. dollars and do not include any taxes that may apply. If a tax applies, it is added to your invoice.

3.2 How billing works

We bill by credit or debit card through Stripe, our payment processor.
The monthly plan is billed monthly in advance. Your first charge is due before we start your build. Each later charge happens on the same day of the month.
The annual plan is billed once, in advance, for the full year.
You authorize us to charge your card automatically for your plan, any add-ons, and any taxes, until you cancel.

3.3 Auto-renewal

Your subscription renews automatically. The monthly plan renews every month and keeps renewing until you cancel under Section 4. The annual plan does not auto-charge another full year — at the end of your paid term it converts to the monthly plan at $297/month unless you tell us to renew annually (see 3.1a). We do this so your website never goes dark by accident.

3.4 Keeping your card current

You are responsible for keeping a valid payment method on file. Update it through the link on your invoice, or contact us and we will send you a secure link.

3.5 Failed or late payments

If a payment fails, Stripe may automatically retry it. We will also contact you. If your account is still unpaid 7 days after the failed charge, we may pause your services — which can include taking your website offline and turning off the chat assistant — until payment is made. We will restore everything once you are current. We do not charge a reactivation fee.

3.6 Price changes

We may change our prices. If we do, we will give you at least 30 days' written notice by email before the new price applies to you. If you do not want the new price, cancel before it takes effect. Continuing to pay after that means you accept the new price. Prepaid annual terms are not repriced mid-term.

4. Cancellation and Refunds

4.1 Cancelling the monthly plan

You can cancel any time. There is no penalty, no cancellation fee, and no contract to buy out.

To cancel, email [email protected], or call or text (913) 600-7768. Please send it in writing if you can — it gives us both a clean record. Your cancellation is effective at the end of the billing month you already paid for. Your site and services stay up until then.

Cancel at least one day before your renewal date so the next charge does not run. If you cancel after a renewal charge has already gone through, that month is not refunded, and you keep the service for the month you paid for.

4.2 Cancelling the annual plan

You can cancel the annual plan at any time as well. The annual prepayment is non-refundable. Your service continues through the end of the year you paid for, and it will not renew. If you cancel during your introductory year, the promotional rate is not converted, credited, or pro-rated.

4.3 Refunds

We do not refund partial months.
We do not refund past months.
Setup work already performed is not refundable.

If something has genuinely gone wrong on our end, tell us. We would rather fix it or make it right than argue about it. Any refund we choose to give is at our discretion and does not create a rule for the future.

4.4 What happens to your website when you cancel

This part matters. Read it before you sign up, not after.

Your domain is yours. If we registered it for you, it is registered in your name or transferred to you on request. You keep it. We will help you point it somewhere else.
Your content is yours. Your business name, your text, your photos, your logo, your customer information — all yours. On request within 30 days of cancellation, we will export your website text and the photos you gave us and send them to you at no charge.
The live website comes down. Your site is built on and hosted through our platform under our license and our accounts. It runs while your subscription is active. When your subscription ends, we take it offline. We do not hand over the built site, the template, or the platform account, and the site does not transfer to another host as-is. If you want to keep a website, you either stay subscribed or build a new one elsewhere using your own content.
Your Google Business Profile stays with you if it is verified in your name — that is how we set it up. We will remove our management access on request.
Automations and the chat assistant stop when the subscription ends.

If you want to keep a working website, ask us. We can rebuild your site as a standalone site that you own and host yourself — your design, your content, converted to standard web files that any host will run. That is a separate project, quoted on request, and priced on the size of the site. Ask before your subscription ends and we will give you a fixed quote in writing. We do not charge anything for asking.

We may permanently delete your hosted site files and account data 60 days after cancellation. Ask for your export before then.

4.5 Cancellation by us

We may suspend or cancel your account if you do not pay (Section 3.5), if you break Section 8, or if we are required to by law or by one of our vendors. We may also stop offering the service generally with 30 days' notice — in that case we will refund any prepaid, unused portion of your fees.

5. Your Responsibilities

We can only be fast if you are. The 24-hour build promise depends on you.

You agree to:

Give us the content we need — business name, services, service area, hours, phone number, and anything you want said about your business.
Send photos. Real photos of your work, your truck, and your team convert best, and Google prefers real photos on your Business Profile. If you do not have any, we will use licensed stock images on your website so you can launch on time, and we will swap in your real photos when you send them.
Respond in a reasonable time. If we are waiting on you for the intake, for approvals, for photos, or for Google verification, your timeline moves out by however long we wait. That is not a service failure on our end.
Keep your information accurate and current. Tell us when your hours, phone number, service area, or services change.
Handle your own Google verification when Google asks for it. We will walk you through it.
Keep your login credentials secure for any account we set up with or for you.

About the claims you ask us to publish — this is important.

You are solely responsible for the truth and legality of everything you ask us to put on your website, your Google Business Profile, or into your chat assistant. That includes:

Licensing claims. If you tell us to write "licensed," you must actually hold that license, in the states and municipalities where you say you work.
Insurance and bonding claims. "Insured" and "bonded" mean the same thing — you must actually carry it.
Certifications, affiliations, and awards. Manufacturer certifications, trade association memberships, BBB ratings, "certified installer," "factory authorized," and similar.
Guarantees and warranties you offer your own customers.
Years in business, number of jobs, ratings, and testimonials.
Pricing, discounts, and offers, including anything the chat assistant is instructed to quote.

We publish what you tell us. We do not verify it, and we are not responsible for it. You confirm that everything you give us is true, that you own it or have the right to use it, and that publishing it does not violate any law, license requirement, advertising rule, or someone else's rights. If a claim on your site causes a problem, that is on you — see Section 12.

You also agree to run your own business lawfully, including licensing, insurance, permits, taxes, and the way you handle your own customers' information.

6. Intellectual Property and Ownership

Here is who owns what.

6.1 What you own

Your content. Your business name, logos, trademarks, text you wrote or approved, your photos, your customer lists, and your customer data.
Your domain name. If we register a domain for you, it is yours, registered in your name or transferred to you on request. We handle registration and renewal while your subscription is active. After you cancel, renewing it is up to you.
Your Google Business Profile, verified in your name.
Leads and inquiries that come through your website or chat assistant.

You give us a license to use your content for one purpose: building, hosting, running, and supporting your website and services. That license lasts as long as we are working for you, plus a short period afterward to complete the export in Section 4.4. You can end it by cancelling.

6.2 What we own

Our templates, page layouts, design system, code, snapshots, workflows, automations, chat assistant configurations, prompts, and processes.
Any generic copy, stock imagery licenses, and design elements we bring to your build.
The SiteSurge name, logo, and brand.

While you are a paying subscriber, you get a limited, non-exclusive, non-transferable license to use the website we built for you to run your business. That license ends when your subscription ends. You may not copy, resell, sublicense, or reverse-engineer our templates or systems, and you may not hand them to another agency or developer.

6.3 Stock images and third-party materials

Some images, fonts, or icons on your site are licensed by us from third parties for use on sites we host. Those licenses do not transfer to you and do not survive cancellation.

6.4 Showing your site in our portfolio

We may show your finished website, your business name, and your logo as an example of our work — on our site, in proposals, and in marketing. If you would rather we did not, email [email protected] and we will take it down. We will not use a testimonial from you unless you gave it to us.

6.5 Feedback

If you send us suggestions for improving our service, we can use them freely and we owe you nothing for them.

7. Third-Party Services

SiteSurge is built on top of other companies' platforms. The main ones are:

HighLevel (GoHighLevel) — hosting, CRM, automations, and the chat assistant
Google — Google Business Profile, Search, Maps, and analytics
Stripe — payment processing
Domain registrars, email providers, and AI providers

We do not own or control these companies. We do not guarantee their uptime, their pricing, their features, their policies, or that they will keep operating. If one of them has an outage, changes a product, suspends an account, or changes its terms, your service may be affected, and that is outside our control.

Your use of those services may also be subject to their own terms and privacy policies. That is between you and them.

We will do what is reasonable to keep things running and to move you to an alternative if a vendor fails us. But we are not liable for a third party's failure. See Sections 10 and 11.

8. SMS and Email Communications

8.1 Service messages

When you become a client, we will email and text you about your account — build updates, questions we need answered, invoices, and support replies. These are part of the service, and you cannot opt out of them while you have an active account, though you can ask us to use one channel instead of another.

8.2 Text messages are optional

If you check the SMS consent box on one of our forms, you agree to receive transactional text messages from SiteSurge — appointment confirmations and reminders, callback notices, and updates about your website project. We do not send marketing or promotional text messages. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent to receive texts is optional and is never a condition of buying anything from us. You can use our forms, buy our services, and get everything you paid for without checking that box. It is unchecked by default and separate from your acceptance of these Terms.

8.3 Opting out

Reply STOP to any message to opt out at any time. Reply HELP for help. You can also email [email protected] or call (913) 600-7768. Opting out of texts does not cancel your subscription, and we may still send you essential account and billing messages.

8.4 Privacy

How we collect, use, and protect your information is described in our Privacy Policy at https://sitesurge.net/privacy, which is part of these Terms. In short: mobile opt-in data and SMS consent are never sold or shared with third parties for marketing purposes.

8.5 Messages your website sends

If your website, chat assistant, or automations send texts or emails to your customers, you are the sender. You are responsible for having proper consent from those people and for complying with the TCPA, CAN-SPAM, carrier rules, and any other applicable law. We will set things up to be compliant where we can, but we cannot police who you add to your lists.

9. Acceptable Use

Do not use SiteSurge, or ask us to build or publish anything, that:

Is false, misleading, or deceptive — including fake reviews, fake certifications, fake license numbers, or fake before-and-after photos
Infringes someone else's copyright, trademark, or other rights, including images pulled from Google Images or a competitor's website
Is illegal, or promotes illegal activity
Requires licenses, permits, or registrations you do not hold
Harasses, threatens, defames, or discriminates against anyone
Contains malware, or is used to spam, phish, or scrape
Attempts to break into, overload, or interfere with our systems or our other clients' sites
Resells or white-labels our service as your own without a written agreement from us
Violates the terms of Google, HighLevel, Stripe, or any other platform we run on
Is for an adult, gambling, firearms, controlled-substance, payday-lending, or similar business that our vendors restrict

We may remove content or suspend service immediately if we believe it violates this section, and we may cancel your account under Section 4.5. We would rather call you first, and usually will.

10. Disclaimers — What We Do Not Promise

Read this section carefully. We would rather be honest up front than have you disappointed later.

We do not guarantee results. Specifically:

We do not guarantee search rankings. We do not promise a #1 spot, a first-page position, a place in the Google map pack, or any particular ranking for any keyword — not today and not ever. Anyone in this industry who promises you a ranking is either guessing or lying.
We do not guarantee lead volume. We do not promise a certain number of leads, form fills, chats, or booked jobs per week or per month.
We do not guarantee call volume. We do not promise your phone will ring a certain number of times.
We do not guarantee revenue, sales, or return on investment. We do not promise you will make more money, cover the cost of the plan, or grow at any particular rate.
We do not guarantee Google Business Profile outcomes. Google decides whether your profile is approved, verified, suspended, reinstated, or how it ranks. Google changes its rules and its algorithm without telling anyone. We optimize your profile properly and follow Google's guidelines, but the outcome is Google's, not ours.
We do not guarantee the AI chat assistant's answers. AI can be wrong. It may misunderstand a question, give an incomplete answer, or book something imperfectly. Review your chat transcripts and bookings. Do not rely on it for anything safety-related, legal, or high-stakes, and correct us when it gets something wrong so we can tune it.
We do not guarantee uninterrupted or error-free service. Hosting, domains, email, and third-party platforms go down sometimes. We do not promise a specific uptime percentage.

Results depend on things we do not control: your market, your competition, your pricing, your reviews, how fast you answer your leads, how you treat your customers, seasonality, the economy, and the ever-changing decisions of Google and other platforms.

Anything we have said about typical results, examples, or case studies is illustrative. It is not a promise, a projection, or a guarantee that you will get the same thing.

THE SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Some states do not allow certain warranty exclusions. If yours does not, the exclusions above apply to you only to the extent your state allows.

11. Limitation of Liability

To the fullest extent the law allows:

Our total liability to you for any and all claims arising out of or relating to these Terms or the services is limited to the amount you actually paid SiteSurge in the 12 months immediately before the event that gave rise to the claim.

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. That includes lost profits, lost revenue, lost leads, lost business opportunities, lost customers, lost goodwill, lost data, business interruption, or the cost of substitute services — even if we were told those damages were possible.

We are also not liable for:

Anything caused by a third-party platform, including outages, suspensions, policy changes, or shutdowns (Section 7)
Google's decisions about your Business Profile or your rankings
Anything caused by information you gave us, or by claims you asked us to publish
Delays caused by your slow response, incomplete intake, or missing content
Events outside our reasonable control — natural disasters, outages, cyberattacks, labor disruptions, government action, or vendor failure

These limits apply no matter the legal theory — contract, warranty, negligence, strict liability, or anything else — and they survive cancellation of your account.

Some states do not allow limiting liability for certain kinds of damages. If yours does not, these limits apply to you only to the extent your state allows.

You agree this allocation of risk is a fair trade for the price of the service, and that we would not be able to offer the service at $297 per month without it.

12. Indemnification

You agree to defend, indemnify, and hold harmless SiteSurge LLC, its owners, members, employees, and contractors from any claim, demand, lawsuit, loss, liability, damage, fine, penalty, or expense — including reasonable attorneys' fees — arising out of or related to:

Content, photos, claims, or information you gave us or asked us to publish, including licensing, insurance, bonding, certification, warranty, and pricing claims
Your violation of these Terms or of any law
Your infringement of anyone's intellectual property, privacy, or publicity rights
The work you perform for your own customers, and any dispute with them
Texts or emails sent to your customers through your website, chat assistant, or automations
Your use or misuse of the services

We will tell you promptly about any claim covered by this section, and you get to control the defense — but we can participate with our own counsel at our own expense, and you may not settle anything that admits fault on our part or imposes an obligation on us without our written consent.

13. Changes to These Terms

We may update these Terms from time to time — for example, when we add a service or a law changes.

The current version always lives at https://sitesurge.net/terms, with the "Last updated" date at the top.
For material changes that affect active subscribers, we will give you at least 30 days' notice by email before they take effect.
If you keep using the services after the change takes effect, you have accepted the new Terms.
If you do not accept them, cancel under Section 4 before the effective date.

Changes are not retroactive. The version in effect when a dispute arose governs that dispute.

14. Governing Law and Dispute Resolution

Governing law. These Terms and any dispute between us are governed by the laws of the State of Kansas, without regard to its conflict-of-laws rules.

Talk to us first. If you have a problem, contact us at [email protected] or (913) 600-7768 before filing anything. Most problems get solved with a phone call. Both of us agree to try in good faith to resolve the dispute informally for 30 days after written notice of it.

Where disputes are decided. If we cannot resolve it, any lawsuit must be brought exclusively in the state or federal courts located in Johnson County, Kansas. You and SiteSurge each consent to personal jurisdiction and venue there and waive any objection that it is an inconvenient forum.

Small claims. Either of us can still bring an individual claim in small claims court if it qualifies.

Individual claims only. You and SiteSurge agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action.

Time limit. Any claim relating to these Terms or the services must be filed within one year after it arises, or it is permanently barred — unless applicable law does not allow that shortened period.

Attorneys' fees. In any action to enforce these Terms, the prevailing party may recover its reasonable attorneys' fees and costs, to the extent Kansas law allows.

15. Severability

If any part of these Terms is found unenforceable, that part is modified only as far as needed to make it enforceable — or removed if it cannot be fixed. Everything else stays in full force.

16. Other Terms

Entire agreement. These Terms, together with our Privacy Policy and any written order form or add-on agreement you sign with us, are the entire agreement between you and SiteSurge about the services. They replace every prior conversation, proposal, email, sales call, advertisement, and understanding. Nothing a salesperson said that is not written here is part of your agreement.

No waiver. If we do not enforce a term right away, we have not given up the right to enforce it later.

Assignment. You may not transfer your account or these Terms to anyone else without our written consent. We may assign these Terms to a successor if our business is sold or reorganized.

No partnership. We are an independent contractor. Nothing here creates a partnership, joint venture, franchise, employment relationship, or agency between us.

No third-party beneficiaries. These Terms are between you and SiteSurge only.

Notices. We will send notices to the email address on your account. Please keep it current. You send notices to [email protected] or to the mailing address in Section 17.

Survival. Sections 5, 6, 10, 11, 12, 14, 15, and 16 survive the end of your subscription.

Headings. Headings are for convenience and do not change the meaning of anything.

17. Contact Us

SiteSurge LLC
4601 E. Douglas Ave. STE 150, Wichita, KS 67218
Serving the Kansas City metro — Olathe, Kansas

Phone / text: (913) 600-7768 Email: [email protected] Web: https://sitesurge.net

Questions about these Terms, your bill, or your account? Call or text. We answer.